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DCS Customer Relations Unit (CRU)

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Division of Customer Focused Services
Customer Relations Unit (CRU)

The staff who work for the Department of Children's Services Customer Relations Unit listen to concerns, answers questions and address a variety of problems for the benefit of children each year.

The purpose of the Customer Relations Unit is to review and respond to concerns and/or inquiries of clients, parents, foster and adoptive parents, advocates, legislators, and other concerned citizens regarding all areas within DCS, such as child protective services, foster care, adoption, agency programs, DCS policies and procedures or service delivery.

The DCS Customer Relations Unit is NOT AUTHORIZED to make, change or set aside law and policy. The Unit can take the appropriate action to aid in the resolution of a specific issue or systemic problem.

How to contact the DCS Customer Relations Unit:
Toll-Free: 1-800-861-1935
Email: DCS.Custsrv@tn.gov

In Writing:
Department of Children’s Services
Customer Relations Unit
436 6th Avenue North
7th floor Cordell Hull Building
Nashville, TN 37243

**NOTE: If you believe a child has been abused or neglected, then please call our Child Abuse Hotline at 1-877-237-0004 and report the abuse. Or click here to do so online. The Hotline is available 365 days a year, 24 hours a day and 7 days a week.