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DCS Customer Care Service Desk

Who We Are

Customer Care consists of people who understand the nature and urgency of system issues and can provide immediate response so that the customer can resume normal business as quickly as possible. Whether it involves resetting a password, mapping a network drive or how to generate a permanency plan in TFACTS, the Customer Care team can help.

The Customer Care team is located at: Contact Information:
500 James Robertson Parkway Local: 615-741-4636
Davy Crockett Tower, 2nd Floor, Toll Free: 888-853-4636
Nashville, TN 37243. Email

DCS Customer Care Service Desk members are:
• Stuart Clements
• Mickey Clark
• Melody Armstrong
• Jo Lynn Nenahlo McVey
• JoAnne Ford


Our Mission

Develop and maintain sustainable customer-focused processes supported by customer-focused technology that exceeds the on-going needs of DCS customers. Provide resources and innovative solutions to those we serve, leading the way for safety and permanency in the lives of children and families, with an impact extending to society at large.