Counties: Carter, Cocke, Greene, Hamblen, Hancock, Hawkins, Johnson, Sullivan, Unicoi, Washington
Libraries: Bristol, Avoca; Elizabethton/Carter County; Greeneville/Greene County, Cox Genealogical; Hancock County; Johnson City; Johnson County; Kingsport; Morristown/Hamblen County; Mosheim; Sullivan County, Bloomingdale, Colonial Heights, Sullivan Gardens, Thomas Memorial; Unicoi County; Washington County/Jonesborough, Gray; Cosby, Marie Ellison Memorial, Parrotsville, Stokely Memorial; Church Hill, H.B. Stamps, Surgoinsville
Partnership Libraries: ETSU Sherrod & Medical School, Northeast State Community College, JCMC Hospital
Services Unique to Watauga Region:
In addition to the basic services provided by all regional libraries to their local libraries, the Watauga Region provides the following additional services as a result of the 1995 creation of the Northeast Tennessee Public Library (NETPL) by the TN State Legislature, to be operated and administered by the Watauga Regional Library (WRL) Board. The mission of the NETPL is to “provide legislative information and to develop and implement a communications network for the benefit of the citizens of the Watauga region.”
- Internet access/Wide area network: With the help of E-rate, a federal program that pays 65% of our connectivity costs, Watauga pays for Internet access, high-bandwidth T1 lines and communications equipment to connect local libraries with the Internet and with ETSU. The connection with ETSU allows Watauga's libraries to use Millennium, a state-of-the-art library management system that automates everything from checking out books to issuing overdue reminders to patron requests for materials. Library patrons depend on Internet access more and more, since many federal and state assistance programs require them to fill out forms online. (Social Security, Veterans Administration, etc.)
- Shared Automation System: The Watauga Regional Library, 17 public library outlets as well as two academic and three special libraries share the Millennium automation system. Patrons at all libraries have access to approximately 2 million items, and may request materials from any library in the group. This automation system includes an online catalog, a children’s catalog, circulation, and acquisitions.
- Courier: Watauga staff log 2300 miles per month moving materials requested by patrons from library to library across the region, including ETSU and Northeast State. In FY 2007-08, 44,133 books moved through system, garnering WRL libraries $81,000 in federal Interlibrary Loan reimbursement funds.
- Centralized Cataloging: Regional staff oversee addition and maintenance of bibliographic records in our shared catalog. In FY 2007-08, staff added, corrected and deleted over 100,000 records on behalf of the local libraries.
- Proxy Server: Staff maintain this device which allows library patrons to access databases remotely. Kingsport alone has 19 databases that run through the proxy server. The proxy server keeps patrons from having to remember individual passwords for each database.
- Webpage Hosting: Watauga staff host and maintain web pages for six of our nine libraries.
- Internet Filtering: Because the server resides at our office, we maintain Internet filtering for all libraries receiving Internet service through our office. This software is a requirement for CIPA compliance and continued E-rate funding. The filtering software allows each library to have its own profile, and filter based on individual library board policy and local community standards.
- Email: Watauga hosts email for all public libraries who wish to participate. We also provide email addresses for board members.