For a list of FAQ click here.
For Enrollee Records click here.
Family Assistance Service Center 1-866-311-4287
Call this number for general information regarding TennCare, including:
TennCare Solutions 1-800-878-3192
Call this number to file an appeal about medical or prescription problems.
TennCare Advocacy Program 1-800-758-1638
Call this number if you need help with health care, mental health care, or drug or alcohol treatment or other TennCare problems.
TTY or TDD Phone Calls 1-877-779-3103
If you use a TTY or TDD machince, use this number. Call ONLY if you require this service.
Foreign Language Phone Lines
Para información acerca de TennCare en español llame al 1-866-311-4290
TennCare is happy to provide you an email response to your inquiry. However, before sending an email to TennCare you may be able to find a quick answer online by clicking on one of these questions.
If this list or the information on our website is unable to answer your question please email us at email@example.com.
If you are a TennCare enrollee or representative of a TennCare enrollee, enrollee record requests may be made to the TennCare Privacy Office, by faxing a Permission to Release Records along with a letter of representation with a brief description of the type of records you are requesting.
Bureau of TennCare
Attn: Privacy Office
310 Great Circle Road
Nashville, TN 37243
Please do not send personal information through email since it is not protected or secured.
Please see TennCare's Notice of Privacy Practices.
The State of Tennessee is required by federal and State law to seek reimbursement of medical assistance funds it has paid on behalf of TennCare enrollees from responsible or liable third parties. "Subrogation" is TennCare's right to be reimbursed any funds it has spent for medical care for a TennCare enrollee when an insurance company or another person owes money to the TennCare enrollee because of the injury or illness. Click here for instructions to file a subrogation claim: TennCare Subrogation Interest Identification Inquiry.