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Members / Applicant

  • Co-Payments
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  • How do I find out if I am eligible for Tenncare?
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  • Covered Services
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  • How to file a eligibility appeal?
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  • Dental Services
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  • How to file a medical appeal?
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  • Eligibility
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  • Long Term Care
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  • Eligibility Categories
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  • Managed Care Organizations
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  • Español
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  • Non-Discrimination
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  • How can I get health care if I don't qualify for TennCare?
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  • Pharmacy
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  • How do I apply for TennCare?
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  • What is TennCare?
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  • How do I change my health plan?
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    If you need any help with TennCare, call the Family Assistance Service Center for free.
    Their number is 1-866-311-4287. In Nashville, call 743-2000.

    For other places you can call for help:

    Reporting changes

    Tell DHS about changes to your address, family size, or job.

    State law says you must tell DHS about changes that may affect your TennCare.

    If you have TennCare Medicaid, you must report these changes within 10 days of the change.

    If you have TennCare Standard, you must report these changes within 30 days of the change.

    Call DHS right away if:

    • You move.
    • You change jobs.
    • Your family size changes.
    • Your income changes.
    • You get insurance or can get insurance through your job or a family member's job.

    AND, you must give DHS the proof they need to make the change. DHS will tell you the kinds of proof they need. Do you need the phone number to your local DHS office? Go to Local Office Locator Or, you can call the Family Assistance Service Center for free at 1-866-311-4287.

    Do you get SSI?

    If so, you must tell the Social Security Administration about your changes too! Do you need the phone number to your local SSA office? Find your local SSA office.

    Or, check the blue pages in your local phone book.

    "Keeping TennCare"

    You must renew your TennCare every year. When it's time for you to renew, you'll get a letter from TennCare. Included with the letter will be pages you must complete and return to DHS. The letter will tell you when your pages are due to DHS. DHS will use the information you give them to see if you can keep TennCare.

    HIPAA plans

    Do you need a list of companies that sell HIPAA plans?