The Tennessee Department of Safety & Homeland Security makes every effort to produce and publish the most current and accurate information possible. This public information is furnished as a public service. The information must be accepted and used by the recipient with the understanding that the data was developed and collected for the purpose of automating our customer line management system.
Estimated wait times may vary based on the number of customers who place themselves in line online and who walk-in to our offices.
This online service may open and close throughout the day based on the number of customers to be served in line. Our walk-in office hours at the Franklin Driver Services Center are Monday thru Friday 8:30 am - 5:00 pm.
Standard text messaging rates may apply when using this service. To enter the queue via text, customers will text ‘franklin dl’ or ‘franklindl’ to 952-649-6901.