Once the complaint is received, an Inspectional Services Bureau investigator or departmental supervisor will contact you to schedule an interview, which will constitute the beginning of the investigation. After your interview, all allegations will be thoroughly investigated. All involved employees and all cooperating witnesses will be interviewed. Once the process begins, a thorough investigation will be completed, even if you, as the complainant, elect to withdraw your complaint.
Although it is impossible to estimate how long the investigation will take, a normal investigation should take no more than 60 days to complete. However, there may be circumstances that will extend the length of time necessary to complete a thorough investigation.
After a thorough investigation of the complaint, the Inspectional Services Bureau Director will notify you, in writing, of the disposition and whether disciplinary action will be taken.
The Department of Safety & Homeland Security views all complaints against its employees very seriously and actively pursues investigation into improper conduct. For this reason, you must ensure that your complaint is based on facts. If you purposely make a false report to this department, you should know that making the false report could result in criminal charges and/or civil liability.
Employees of the Department of Safety & Homeland Security shall strive to be professional and courteous in their dealings with citizens. It is the desire of the Department that all of your contacts with our employees are professional. If not, we will aim to resolve the complaint in a prompt and objective manner.