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Child Support Guidelines

Frequently Asked Questions
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Browser Issues:

1)  I use AOL (or Netscape, Firefox, NetZero...some browser other than Internet Explorer), and I can't get the calculator to work.  What should I do?

2)  When I open the Calculator, there is a small yellow sign in the lower left corner and it says "errors on page."  What does that mean?

3)  When I open the Calculator, I see the buttons at the top, but nothing seems to work...why is this?

4)  I have some other problem running the Calculator...

5)  Will the Calculator run on a Macintosh computer?

Calculator Issues:

6)  I clicked on one of the steps, and now it won't let me go to the next one...why?

7)  Can I go back after looking at the worksheets in Step 10 and change some values?

8)  The amount of PCSO in Step 16 doesn't seem to add up from the amounts in Step 15...am I doing something wrong?

9)  Someone else using the Calculator came up with a different result than I did...how can that happen?

10)  How can I share the Calculator with someone else (they don't have an internet connection)?

11)  When will the Excel version be available?

12)  Can I save my completed worksheet?

13)  When I print my completed worksheets they don't look right...

 

 

 

(1)     I use AOL (or Netscape, Firefox, NetZero...some browser other than Internet Explorer), and I can't get the calculator to work.  What should I do?

           You can download the application using any browser or internet service.  However, the application itself only works in the Internet Explorer browser.  The good news is that your machine should still have Internet Explorer installed on it, even if you use a different browser for the internet.  You do not have to be connected to the internet to open/run the program...

To use Internet Explorer to open the Calculator, right-click on "ISCalculator.htm" and select "Open With."  If you see "Internet Explorer" listed, select it.  Otherwise, select "Choose Program."

help

When you see the list of programs, scroll down to "Internet Explorer" and select.  The calculator should now open in the Internet Explorer browser. 

help

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(2)        When I open the Calculator, there is a small yellow sign in the lower left corner and it says "errors on page."  What does that mean?

The little yellow sign means you are experiencing a Javascript error, most likely due to your version of Internet Explorer.

Visit Microsoft's Update page at the following address and update your version of Internet Explorer to version 6:

http://v5.windowsupdate.microsoft.com/v5consumer/default.aspx?ln=en-us

Also, try installing the Sun Java Runtime, called:  J2SE v 1.4.2_06  JRE.  It can be downloaded at no charge from:

http://java.sun.com/j2se/1.4.2/download.html 

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(3)        When I open the Calculator, I see the buttons at the top, but nothing seems to work...why is this?

You are attempting to open the Calculator in a browser other than Internet Explorer.  To open it in Internet Explorer follow these steps:

Right-click on "ISCalculator.htm" and select "Open With."  If you see "Internet Explorer" listed, select it.  Otherwise, select "Choose Program."

help

When you see the list of programs, scroll down to "Internet Explorer" and select.  The calculator should now open in the Internet Explorer browser. 

help

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(4)        I have some other problem running the Calculator...

Most issues with running the Calculator will arise from outdated version of Internet Explorer.  If you are experiencing difficulties, and you are not using the most current version of Internet Explorer, please visit Microsoft's Update page and update your Internet Explorer:

http://v5.windowsupdate.microsoft.com/v5consumer/default.aspx?ln=en-us 

Also, try installing the Sun Java Runtime, called:  J2SE v 1.4.2_06  JRE.  It can be downloaded at no charge from:

http://java.sun.com/j2se/1.4.2/download.html

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(5)        Will the Calculator run on a Macintosh computer?

Yes!  We now have a Mac-friendly version of the Excel worksheets.  To use this version, you must have Excel for MacOs installed on your computer.  Click on "DOWNLOAD SPREADSHEET - Mac Version" to obtain a copy of the program.

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(6)       I clicked on one of the steps, and now it won't let me go to the next one...why?

Some pieces of information are so important to the calculation of child support, that the application won't let you move to another step without providing them.  The Help Text window at the bottom of the page should inform you as to which pieces of required information are missing.  Check there first...

help

Also, the tool works best if filled out starting with Step 1 and proceeding through the other steps in order.  Some later steps require that you have filled in the information on earlier steps.

If you get really stuck, you can always click "Reset" and start over from the beginning...

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(7)       Can I go back after looking at the worksheets in Step 10 and change some values?

Absolutely.  Once you are finished, you can click "Reset" and clear all information and start over, OR you can simply click on one of the steps to go back and change some of the values you entered.

It is suggested that if you are going to go back and change values, you still go through the steps in order...

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(8)       The amount of PCSO in Step 16 doesn't seem to add up from the amounts in Step 15...am I doing something wrong?

This could be due to a couple of valid reasons.

First of all, in a Split Parenting case, the PCSO (Line 16) will be the smaller value from Line 15 subtracted from the larger value on Line 15.

Secondly, when the dollar amounts in Line 15 are over a certain amount (for a specific number of children) the amounts get capped.  This can cause a smaller amount to appear in Line 16 than is expected.  Please consult the Guidelines document for more details. 

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(9)        Someone else using the Calculator came up with a different result than I did...how can that happen?

Assuming the exact same information was entered into both Calculators, it is possible that you are running different versions.  Occasionally the program will be updated, which is why it is essential that users frequently visit the "Downloads" page to check for new versions. 

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(10)        How can I share the Calculator with someone else (they don't have an internet connection)?

The calculator (in its self-extractor "ISCalcZip.exe") is small enough to save to a floppy diskette.  You can save the file to disk and deliver the disk to someone else.  Similarly, the file may also be sent as an email attachment.

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(11)      When will the Excel version be available?

The Excel spreadsheet for use in calculating child support will be available in January, 2005.

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(12)      Can I save my completed worksheet?

You can save the worksheets and all entered data by clicking on "Click To Save Current Values" on Step 10.  A dialog box will pop up asking you where you would like to save the file, and what you would like to name it.  NOTE:  The filename must end with either ".htm" or ".html" for the save function to work.  Then, click "Save." This file may be opened at a later date, and the values may still be changed.  If the function does not work, make certain that you have the most current version of Internet Explorer, and the most current version of the Calculator, and that ".htm" or ".html" is entered at the end of the filename.

(13)      When I print my completed worksheets they don't look right...

Before printing, be sure to click on the button labeled "Printer Friendly Version *** To return, click on the worksheet's title" which appears on Step 10.  Then, you may print the worksheets using either the printer icon on the toolbar or the "File -> Print" menu selection.  If the worksheets still print improperly, check your print settings under the "File -> Page Setup" menu option.

 

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