Skip to Content

Exciting New Features for Family Assistance Customers Offering Easier, Faster Service

 

Have a question?

 

There’s no need to wait in line or call in for an answer. DHS is now available at your fingertips to answer questions on Family Assistance programs - Families First and SNAP,  with 3 new online and mobile ready tools: Family Assistance Case Connect, Live Chat and Direct Email.

 

Family Assistance Case Connect allows users to view monthly benefit amounts and arrival dates, upcoming appointments, and check the status of applications. With Live Chat and Direct Email, users have real time interaction with DHS representatives. Live Chat allows for instant question and answer on general questions regarding Family Assistance programs. Through the Direct Email tool, users are able to send questions and concerns to the right place for needed feedback.

 

If you have a question, try them out now!

newCase ConnectDirect EmailLive Chat

 Follow us on:
TwitterYouTube
Human Services Headlines

Family

June 15, 2015
World Elder Abuse Recognized in Tennessee – June 15
(More)

 

June 9, 2015
State Rehabilitation Council To Hold Quarterly Meeting
(More)

 

May 13, 2015
Transforming Tennessee's Food Program - DHS Seeking Sponsors for Summer Food Program

Shelby county
Madison county
Hamilton county
Davidson county

Knox county

 

 

May 13, 2015
Statewide Independent Living Council To Hold Quarterly Meeting
(More)

 

April 24, 2015
Tennessee Rehabilitation Center Celebrates New Graduates
(More)

 

April 22, 2015
Public Hearing Set on SSBG Application
(More)

 

March 26, 2015
Transforming Tennessee’s Food Program: No Tennessee Child Should Go Hungry
(More)

 

January 9, 2015
State Human Trafficking Task Force Recognizes National Human Trafficking Awareness Day – Jan 11
(More)

 

2015 Vocational Rehabilitation Letter of Agreements (More)

 

Family Assistance program informational training (More)


Place holderFeatured

Together for Tennessee – Transforming Tennessee’s Food Programs

 

Do you ever worry about the more than 90% of Tennessee’s eligible children who may be hungry?

 

Are you committed to making a difference?
Do you want to be a part of the solution?
Do you believe in the capacity of others?
Do you want to be a part of the future celebration of reducing the rate of food insecurity in Tennessee?

 

If you answered “Yes!” to any of these questions, join us in our journey toward transforming Tennessee’s Food Programs and alleviating child hunger. Learn more about the journey by clicking here.

 


 

 

Creating a 21st Century Family Assistance Service Delivery Model

Follow the Journey to Creating a 21st Century Family Assistance Service Delivery Model

 

The Department recognizes the strength and capabilities of our family assistance customers. It is with this group and their needs in mind that has led the Department on a journey toward improving how we deliver services. This direction is also congruent with research related to brain science and pathways out of poverty. Fundamental to this is reducing the stress associated with accessing services. Click here for more information

 

 

 

 

 

 

The Department’s Commitment to Tennessee

DHS Mission Statement:

Human Services logoTo offer temporary economic assistance, work opportunities, and protective services to improve the lives of Tennesseans.