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Department of Human Services Food Stamp Online Policy
Manual Interviewing for Eligibility |
Revised: |
34.2 |
PURPOSE OF INTERVIEWING |
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1240-1-15-.02 |
(1) From the perspective of the applicant and recipient, the interview provides an opportunity to: (a) gain an understanding of the agency program, its benefits and the expectations of the recipient in meeting program requirements. (b) clarify questions that the recipient may have about eligibility requirements, agency policies and procedures. (c) present his/her information in his/her own words. (2) For the agency, the interview serves to: (a) secure the information which the agency needs to determine eligibility; (b) enhance the applicant’s understanding of the eligibility determination process and of the agency’s related policies and procedures; (c) enlist the participation of the applicant and the recipient in this process; (d) improve understanding of the rights and the obligations of the applicant and recipient under this process; (d) supplement the agency’s other means of communication with the applicant/recipient. |
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