Department of Human Services

Families First Online Policy Manual

Interviewing for Eligibility

Revised:

5.10

REFUSAL TO COOPERATE IN THE ELIGIBILITY PROCESS

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Refusal to cooperate is not evident until the Department has explored the situation with the client in an attempt to help him/her establish eligibility and to determine whether there is acceptable reason for any failure to provide needed information.

 

Close/deny the Families First case if it is determined that the AU is refusing to cooperate.  Once denied or terminated, the AU will not be determined eligible in a subsequent application until there is cooperation with the Department.  This policy applies to application and any subsequent reviews of eligibility, including regular renewals, reviews resulting from reported changes, and reviews by Quality Control staff.

 

Glossary

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