Department of Human Services

Families First Online Policy Manual

Timeliness Standards




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The eligibility and case management system will generate a notice to the applicant on the first work day following the day the Families First AU has been approved or denied.


The reason for the approval/denial will generate the text for the approval or denial notice of the Families First AU.


The notice will contain:


        The on-going monthly benefit amount and the amount for each month of the application period.

        The month the cash payment will begin.

        A fair hearing statement and the name and telephone number of the person to contact for additional information. If there is an individual or organization that provides free legal representation, the AU will be advised of the availability of that service.

        A reminder to report changes in circumstances within 10 days.



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