Department of Human Services
Families First Online Policy Manual
Family Services Counseling
Families First clients will be able to access FSC primarily in three ways:
1. Work Exempt clients will be referred to FSC by their FF caseworker.
Caseworkers who recognize a barrier or clients who think that counseling or treatment through a Family Services Counseling referral would help them or a family member, will be referred to FSC. The individual does not need to give the caseworker a reason for the referral request. The caseworker may not ask the client why he or she is asking for the referral to FSC.
2. Clients with a work requirement may be referred to FSC by their FF work activity contractor.
3. Client reps who recognize a barrier or potential barrier or who have a client who requests FSC may refer him/her directly to the FSC. The need for FSC service may be determined from interviewing the client, or from responses given on the Families First screening tool. Bulletin 10, FA-08-07
If during the application interview, initial or renewal, the client’s responses to the voluntary screening tool, indicate the existence of a possible ADA-covered disability, ask the client if he or she would like a referral to Family Services Counseling for an assessment. The client will not be referred to the work activity contractor for a 30-hour work activity until the FSC assessment has been completed.
If the client does not agree to the Family Services Counseling referral, document the case record to indicate the client’s disagreement and refer the client to the work activity contractor.
If the client agrees to a referral, the client rep will make a referral to Family Services Counseling and document the case record to indicate the client’s agreement to Family Services Counseling. The Family Services Counselor must provide feedback to the client representative within two weeks. This feedback must include:
· The assessment results (type of learning disability or mental health issue).
· How the learning disability or mental health issue affects the client’s day to day functioning.
· How the learning disability or mental health issue specifically affects the client’s ability to take part in a work/training activity
· Whether the client was referred to a community partner for additional assessment or ongoing mental health or learning disability treatment
If the FSC cannot provide the above information within the two-week period because the assessment has not been completed, the Family Services Counselor will:
· Provide feedback to the client representative (within two weeks) that the assessment is still in progress.
· Indicate when the assessment is expected to be completed.
Note: If the FSC assessment indicates that a client is able to participate in a work or training activity, but an ADA-covered disability prevents engagement for 30 hours, the State Office Accommodations Specialist will assist in making a decision on a case-by-case basis regarding how an accommodation will be applied. Bulletin 9, FA-09-08
When the assessment has been completed, the Family Services Counselor will provide the feedback information to the client rep who will:
· Review the feedback results.
· Translate the FSC assessment into a directive for an accommodation, if appropriate (in other words, the client representative and/or client representative supervisor will make the final “need for an accommodation” decision).
· Consult with the State Office Accommodations Specialist if an accommodation decision cannot be made at the county level. Bulletin 9, FA-09-08
· Document the FSC assessment results in the case record.
· Refer the client to the work activity contractor within three working days of receipt of the feedback, unless consultation is needed by the State Office Accommodations Specialist. Bulletin 9, FA-09-08
· Indicate on the work activity referral the type of accommodation needed, if appropriate.
· Remove the “Temporary Short Term Crisis” code and enter the “30 Activity Hours” code on AEIPA.
· Document how the work activity contractor applied the accommodation.
If the client misses the FSC assessment appointment or follow-up appointments needed to complete the assessment, the FSC counselor will attempt to contact the client within 24 hours to reschedule the appointment(s). If the client cannot be reached or misses the rescheduled appointment(s), the FSC will send a feedback form to the client rep immediately to report that the client was unavailable to be assessed. The client rep will then:
· Document the case record that the assessment was not completed and why.
· Enter the appropriate information in the case record.
· Refer the client to the work activity contractor for a 30-hour activity via a paper referral.
Note: If the client contacts at a later date, he or she may request another FSC referral for an assessment for a possible ADA-covered disability.