Department of Human Services

Families First Online Policy Manual

Child Support Cooperation




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If the caretaker, adult parent or minor parent who is caretaker of his/her own case claims good cause for non-cooperation, the caseworker must determine if the individual meets the good cause criteria for a waiver of the cooperation requirement. (Refer to the criteria listed in the good cause section of this chapter).


If the individualís good cause claim meets our criteria, he/she must provide the required verification within 20 days after the claim is made.This time limit may be extended with supervisory approval in exceptional situations when the individual is having difficulty in obtaining the appropriate verification.A final decision on each good cause claim must be made within 45 days of the date the claim is made.This time standard may be extended only if the information required to verify or investigate the claim could not be obtained within the time limit or if the individual has been given additional time to obtain necessary verification.If the individual has complied with the requirements to establish good cause, Families First benefits will not be denied, delayed or discontinued pending the determination of whether or not good cause exists.


A good cause claim will be denied if:


        The individual does not furnish the required verification within the 20-day time limit unless this time frame is extended.


        The evidence submitted does not substantiate the claim and the caretaker/parent does not submit additional evidence.


        The individual has not provided information for an agency investigation, if necessary.


        The agency investigation establishes that the claim is not valid.


The results of a good cause investigation will be transmitted by the eligibility and case management system to Child Support (IV-D) when the pertinent information is entered on the appropriate absent parent screens.In addition, the caseworker must notify the individual in writing about the good cause decision.


If the good cause claim is denied, the individual must be given the opportunity to cooperate, withdraw the application or have the case closed.If the individual continues to be non-cooperative, sanctions will be applied.


Once good cause is established, this decision must be reevaluated at renewal only if the circumstances on which it is based are subject to change.If the circumstances have changed, the individual must be given an opportunity to provide additional evidence to establish that good cause continues to exist.The same procedures used for the original good cause determination will be used to review the good cause decision.If the good cause determination is reversed, the caseworker will notify the individual that cooperation with IV-D is now required.The individual can claim good cause at any time if additional evidence becomes available and is presented to substantiate the claim.



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