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Adult Protective Services

The Tennessee Department of Human Services' Adult Protective Services unit is partnering with the Tennessee Department of Commerce and Insurance and the Tennessee Vulnerable Adult Coalition (TVAC) to help raise awareness and stop elder abuse. To view our Public Service Announcement, click on the window below.

Adult Protective Services staff investigate reports of abuse, neglect (including self-neglect) or financial exploitation of adults who are unable to protect themselves due to a physical or mental limitation. APS staff assess the need for protective services and provide services to reduce the identified risk to the adult.

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Learn More About:
Adult Protection Act
Investigation Process
Report or Ask for Help
Suicide Prevention
What is Abuse, Neglect, Financial Exploitation

Reports and Information:
APS Manual
APS Field Guide
Stopping abuse of the elderly and persons who have disabilities may start with you (Brochure)

Report Abuse and Neglect:
Toll Free 1-888-APS-TENN (1-888-277-8366)

Have a Question?

We offer a number of different Customer Service Options:


Frequently Asked Questions


Case Connect - Look up your Family assistance Information


Direct Email - Prompt response to all your questions


***Average Wait Time: 60-90 seconds