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Exciting New Features for Family Assistance Customers Offering Easier, Faster Service

 

Have a question?

 

There’s no need to wait in line or call in for an answer. DHS is now available at your fingertips to answer questions on Family Assistance programs - Families First and SNAP,  with 3 new online and mobile ready tools: Family Assistance Case Connect, Live Chat and Direct Email.

 

Family Assistance Case Connect allows users to view monthly benefit amounts and arrival dates, upcoming appointments, and check the status of applications. With Live Chat and Direct Email, users have real time interaction with DHS representatives. Live Chat allows for instant question and answer on general questions regarding Family Assistance programs. Through the Direct Email tool, users are able to send questions and concerns to the right place for needed feedback.

 

If you have a question, try them out now!

newCase ConnectLive ChatDirect Email

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Creating a 21st Century Family Assistance Service Delivery Model

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Follow the Journey to Creating a 21st Century Family Assistance Service Delivery Model

 

The Department recognizes the strength and capabilities of our family assistance customers. It is with this group and their needs in mind that has led the Department on a journey toward improving how we deliver services. This direction is also congruent with research related to brain science and pathways out of poverty. Fundamental to this is reducing the stress associated with accessing services. Click here for more information

The Department’s Commitment to Tennessee

DHS Mission Statement:

Human Services logoTo offer temporary economic assistance, work opportunities, and protective services to improve the lives of Tennesseans.