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Benefits Administration

ParTNers Employee Assistance Program (EAP)

The ParTNers Employee Assistance Program (EAP) helps you and your family with both workplace and personal issues. Your ParTNers EAP provides confidential financial and legal services, assistance finding eldercare or dependent care services, emotional counseling and much more — all at NO COST to members and their dependents.

ParTNers EAP services are offered to all benefits eligible state and higher education employees and their eligible family members, even if they do not participate in the state group insurance program. Also, local education (K-12) and local government employees who participate in any of the state's medical insurance plans and their eligible family members have full access to both EAP and behavioral health services. COBRA participants are also eligible.

  • All services are confidential and available at no cost to employees and their dependents.
  • You can easily access services by calling Magellan, our employee assistance and behavioral health provider at 855.437.3486 — available 24 hours a day, 365 days a year.
  • You and your eligible dependents may use up to five, no cost counseling sessions per problem episode.

Preauthorization is required to utilize your EAP. Simply go to or call 855.437.3486 to obtain your preauthorization. If you prefer to access services over the phone, telephonic counseling is available as well as face-to-face appointments.

State only: With your manager's approval, you may use work time up to 10 hours annually, to see an EAP provider.

EAP services are offered at no cost to those individuals eligible to participate.

Just a few of the many issues ParTNers EAP can help with:

Family or relationship issues Child and elder care
Feeling anxious or depressed Difficulties and conflicts at work
Dealing with addiction Grief and loss
Legal or financial issues Work/life balance

In addition, your ParTNers EAP can deliver onsite trainings — more than 70 different trainings are available for groups of 15 or more. To arrange a training, contact Deborah Roberts toll free at 800.450.7281 or by email to

Magellan also offers confidential and anonymous access to a wide variety of information and resources on their web site at or by calling 855.437.3486.

Behavioral Health

Members enrolled in health coverage also have behavioral health and substance abuse treatment benefits through Magellan. You do not have to sign up to receive this benefit.

Services generally include the following:

  • Outpatient assessment and treatment
  • Inpatient assessment and treatment
  • Alternative care such as partial hospitalization, residential treatment and intensive outpatient treatment
  • Treatment follow-up and aftercare

To receive maximum benefit coverage, participants must use a network provider. Preauthorization is required for some outpatient and all inpatient services.

You can learn more by visiting or Magellan can be reached toll-free at 855.Here4.TN (855.437.3486) any time, day or night, to speak confidentially with a trained professional for a referral or preauthorization.

Participants may see an out-of-network behavioral health provider without calling for a referral; however, coinsurance and copayments will be higher. Participants are also subject to balance billing by the out-of-network provider, meaning that they will pay the difference between the maximum allowable charge and the actual charge. In addition, participants are at risk of having inpatient benefits totally denied. Certain services are specifically excluded under the terms and conditions of the state group insurance program.

For more information, contact Magellan Health Services.