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Consumer Affairs Division

Contractor/Homeowner Accountability and
Mediation Program (C.H.A.M.P.)

Homeowners who experience problems with a home they have recently built, purchased or made renovation to often feel overwhelmed. After all, a home is often the single largest investment a consumer makes in his or her lifetime.

 

In 2005, the Consumer Affairs Division formed an alliance with the Board for Licensing Contractors and the Home Improvement Commission known as C.H.A.M.P. This program was formed to investigate and mediate complaints between homeowners and contractors that are not of a regulatory nature.

 

Consumers are encouraged to file a complaint if they are not satisfied with the work performed by a contractor, whether it is a new home or one that they have recently hired a contractor to make improvements or renovations to. A Consumer Protection Specialist will attempt to mediate the complaint and resolve any issues. Contractors who fail to respond to a notice from the C.H.A.M.P. program that a complaint has been filed will be placed on the Division's Problem Contractors List.

 

It is important to note that the mediation process is strictly voluntary and the C.H.A.M.P.program cannot force a contractor to comply with the wishes of the consumer. Consumers must consult with a private attorney to pursue any legal action. However, any complaints containing potential violations of a contractor's profession may be forwarded to the Board of Licensing Contractors who may take disciplinary action against the contractor's license.

 

To check the license of a contractor, visit http://verify.tn.gov/.

Visit http://www.tn.gov/consumer/complaint.shtml to file a complaint online or to print a complaint form.

To view the Problem Contractors List, visit http://www.tn.gov/consumer/probcontractor.shtml.

 

 



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