Skip to Content

Ombudsman Long-Term Care Program

    Tennessee Ombudsman Program Logo
    • About Long-Term Care Ombudsman
    • Information for Residents
    • Nursing Home Resident's Bill of Rights
    • Information for Friends and Relatives
    • Responsibilities of an Ombudsman
    • Volunteer Program
    • Do you have what it takes?
    • Local Ombudsman
    • Contact Information
    • Informational Links

    • The State Long-Term Care Ombudsman  Program

       

      This program provides assistance to elderly residing in nursing homes, homes for the aged, assisted care living facilities, and adult care homes. The Ombudsman is available to help residents and their families resolve questions or problems and will advocate for solutions to problems for qualified residents of long-term care facilities. When residents and families cannot resolve their problems through consultation with the facility staff or governmental agencies involved, they should contact their District Ombudsman. The Ombudsman works with many agencies and may be able to help resolve questions or concerns that involve state and federal agencies administering services to the elderly. Concerns can include quality of care, financial information, resident rights, admissions, transfer, and discharge. Also included are questions regarding nursing homes, homes for the aged, assisted care living facilities, Medicaid, and Medicare.

       

      For Residents

       

      The Ombudsman takes time to listen to the concerns of the resident. Residents can share concerns about their situations or other personal concerns. *The Ombudsman will keep these matters confidential. The Ombudsman will assist in trying to resolve concerns and problems and can also explain resident rights

      and responsibilities.

       

      Nursing home residents have the right to:

       

      • A safe and clean living environment
      • Privacy
      • Information
      • Exercise their civil rights
      • Participate in or refuse treatment
      • Voice grievances without retaliation
      • Manage personal finances
      • Adequate and appropriate medical and nursing care
      • Be free of physical and chemical restraints
      • Take part in community activities
      • Be treated with courtesy and respect
      • Private visits and unrestricted communications
      • Not to be transferred or discharged from the home
      • Be free from physical, verbal, mental, and emotional abuse

       

      For Relatives and Friends

       

      As a friend or relative, you may have concerns about a resident's care or the cost of care. Likewise, you may have questions about obtaining services from resources outside the facility.

       

      Ombudsmen can:

      • Provide information regarding the admission process to nursing homes, assisted care living facilities and homes for the aged.
      • Help clarify nursing home, assisted care living facility, or home for the aged regulations that apply to your situation.
      • Make helpful referrals to other agencies.
      • Help find solutions to small problems before they get too big.
      • Promote healthy and realistic attitudes of residents and families toward nursing homes.
      • Respect requests for anonymity.
      • Act as a resource for staff training needs.

      Volunteer Ombudsmen


      Trained volunteer representatives of the Office of the State Long-Term Care Ombudsman Program visit residents in nursing homes or other long-term care facilities and establish a regular presence in the facility. They provide information about resident rights, quality of care, and quality of life to residents

      and family members. Volunteers also observe conditions, advocate for residents, and handle simple complaints.

       

      Volunteers are the eyes and ears of the Long-Term Care Ombudsman Program and are rewarded by knowing that their presence can make a difference in the lives and care of long-term care residents.

       

      Could You Be an Ombudsman Volunteer?

       

      You could become a volunteer if you feel a concern for elderly residents of long-term care facilities; if

      you feel you are an assertive, mature person with some experience with elderly persons; and if you

      are willing to complete a volunteer training certification program and want a responsible, challenging experience.

       

      Contact Information

       

      For additional questions regarding the Long-Term Care Ombudsman Program, call or write:

       

      Laura Brown
      State Long-Term Care Ombudsman
      Tennessee Commission on Aging and Disability
      502 Deaderick Street, 9th Floor
      Nashville, TN 37243-0860
      Tel: 615-253-4392
      Fax: 615-741-3309
      Toll Free: 877-236-0013
      TDD: 615-532-3893
      Email: laura.brown@tn.gov

       

      You may also contact your your DISTRICT OMBUDSMAN for more information.

       

      Ombudsman Program Poster

       

      Informational Links

       

      The following links pertain to the licensing and standards of nursing homes and assisted living facilities:

       

      CMS Nursing Home Compare Website

      Federal Code of Regulations Governing Nursing Homes

      Tennessee Licensed Facilities *Please note: This link will take you from the TCAD section of the state site to a Department of Health page.

      Tennessee Standards for Assisted Care Living Facilities

      Tennessee Standards for Homes for the Aged

      Tennessee Standards for Nursing Homes