This program provides assistance to elderly residing in nursing homes, homes for the aged, assisted care living facilities, and adult care homes. The Ombudsman is available to help residents and their families resolve questions or problems and will advocate for solutions to problems for qualified residents of long-term care facilities. When residents and families cannot resolve their problems through consultation with the facility staff or governmental agencies involved, they should contact their District Ombudsman. The Ombudsman works with many agencies and may be able to help resolve questions or concerns that involve state and federal agencies administering services to the elderly. Concerns can include quality of care, financial information, resident rights, admissions, transfer, and discharge. Also included are questions regarding nursing homes, homes for the aged, assisted care living facilities, Medicaid, and Medicare.
The Ombudsman takes time to listen to the concerns of the resident. Residents can share concerns about their situations or other personal concerns. *The Ombudsman will keep these matters confidential. The Ombudsman will assist in trying to resolve concerns and problems and can also explain resident rights
As a friend or relative, you may have concerns about a resident's care or the cost of care. Likewise, you may have questions about obtaining services from resources outside the facility.
Trained volunteer representatives of the Office of the State Long-Term Care Ombudsman Program visit residents in nursing homes or other long-term care facilities and establish a regular presence in the facility. They provide information about resident rights, quality of care, and quality of life to residents
and family members. Volunteers also observe conditions, advocate for residents, and handle simple complaints.
Volunteers are the eyes and ears of the Long-Term Care Ombudsman Program and are rewarded by knowing that their presence can make a difference in the lives and care of long-term care residents.
You could become a volunteer if you feel a concern for elderly residents of long-term care facilities; if
you feel you are an assertive, mature person with some experience with elderly persons; and if you
are willing to complete a volunteer training certification program and want a responsible, challenging experience.
For additional questions regarding the Long-Term Care Ombudsman Program, call or write:
State Long-Term Care Ombudsman
Tennessee Commission on Aging and Disability
500 Deaderick Street Suite 825
Nashville, Tenn. 37243-0860
Tel: 615-741-2056 ext. 117; Fax: 615-741-3309
Toll Free: 877-236-0013; TDD: 615-532-3893
You may also contact your your DISTRICT OMBUDSMAN for more information.
The following links pertain to the licensing and standards of nursing homes and assisted living facilities:
Tennessee Licensed Facilities *Please note: This link will take you from the TCAD section of the state site to a Department of Health page.